BBVA Mobile App, Your Bank Advisor In Hand.
Interior Designer, San Francisco, CA
"I want to deposit check to my BBVA checking account by using mobile app."
Task 1: Deposit check thought mobile a
Adviser, San Diego, CA
"I want to pay my monthly statement of credit card through BBVA banking app."
Task 2: Pay credit card monthly statement
Product Designer, Dallas, TX
"I want to transfer $50.00 to my friend Wukong."
Task 3: Transfer money to friend
Let users to log in quickly, I added Face ID instead of typing a password every time. After login, user arriving at checking account is convenient for users to know their account information.
Depositing check is not easy to be found in the original BBVA app, but it is a commonly used function based on my survey. Therefore I set it on Checking Account page after Transfer button.
I combined the option of statement, payment account, and payment date in one page to simplify the entire payment process, which not only brings users a quick experience, but also saves the time of page switching.
I added a dragger that ensure the security of transfers. This is to prevent the user from accidentally touching the button without checking amount and recipient. Dragging gesture can avoid it happens and change the tedious interaction.
To meet design goal, improve and simplify entire UI, smooth corners play a key role.
Card details is not necessary to remain on credit page, unless users need to check it.
Pay Card function is important for users.
Before moved to high-fidelity, Test result clarified the design direction and aesthetic.
It is important to remind users of the account balance and remaining credit.
Buttons clearer, Life easier.
Through this project, I gradually realized how important the empathy of a designer is. To meet the user's needs, and to sense how shapes effect user experience. The process of UX research taught me to understand a software ecosystem and different user groups. How to contact the current society and economic conditions, although those things are on my fade zone, as long as set myself as one of them, I can discover the needs of users and improve user experience.